Job Application - PRK Williams Inc

Job Posting OPEN

Quality Specialist

At To The Rescue, our purpose is to improve the quality of lives through personalized and skilled services, specifically designed for each individual or organization.

Summary of position/Objective:

The Quality Specialist primary responsibility is to provide quality oversight for the Human Services Division. The ideal candidate is skilled in conflict management, has extensive leadership experience, and is passionate about making the program successful. The Quality Specialist will manage all aspects related to the ongoing implementation of the Human Service Program.  This includes but is not limited to the daily quality assurance functions for all support documentation and paperwork to remain compliant with standards set by Iowa Code, the Social Security Administration, Managed Care Organizations, Iowa Medicaid Enterprises, and To The Rescue Policies.

Essential Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The duties include, but are not limited to, the following:

  • Adhere to and uphold To The Rescue’s values and policies
  • Always represent To The Rescue in a positive and professional manner to all clients, coworkers, families and the public
  • Develop and maintain relationships with referral agencies and funders
  • Identify and maintain current information about community resources that may benefit program participants
  • Monitor and control expenses and ensure efficiency in services, including billable hours and client funding
  • Identifies quality improvement strategies for the departments and supports the monthly Quality Improvement Plan (QIP)
  • Provides quality oversight functions that support adherence with Iowa Administrative Code standards
  • Approves new member Intake information and annual member Individual Support Plans
  • Administrator support for EDoc (Electronic Documentation System), CARF (Commission on Accreditation of RehabilitationFacilities), and CODS (College of Direct Support)
  • Tracking systems that support compliance with incident reporting, risk reporting, paperwork standards, and all other items to ensure compliance for the department
  • Ensures proper authorizations are present prior to service provisions and as needed thereafter
  • Make sure all required training is completed in a timely manner
  • Identify safety concerns and implement good safety practices
  • Promote and adhere to all To The Rescue safety practices and policies
  • Performs additional duties as assigned


  • Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems
  • Have knowledge of auditing and monitoring procedures
  • Have working knowledge of applicable laws and regulations affecting Iowa and Colorado
  • Have working knowledge of privacy laws and regulations
  • Must possess strong leadership skills
  • Must have excellent communication skills and the ability to communicate effectively with staff and provide instruction and direction to employees on maintaining compliance with policies, rules and procedures
  • Proficient with Microsoft Office that includes Word, Excel, and the ability to learn computer programs for scheduling and timekeeping
  • Ability to respond well under pressure
  • Must have a Bachelor’s degree in human services, social work or related field and/or four or more years of related experience


The employee must provide and maintain a valid driver's license the entire duration of their employment, and must be eligible for the agency’s vehicle insurance.

Supervisory Responsibility:

This role has no supervisory responsibilities. 

Work Hours:

Hours are varied depending on the needs of the organization. This may include, but is not limited to days, nights, weekends, and holidays. 

Work Environment:

The work environment is consistent with similar office environment settings.

Physical Demand:

The physical demands described here are representative of those that must be met by an employee at all times to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

 While performing the duties of this job: 

  • The employee is frequently required to speak and hear
  • The employee is frequently required to have manual and finger dexterity to operate a computer
  • The employee is frequently required to stand, walk, use hands and fingers to handle or feel objects, tools or controls
  • The employee is frequently required to stand for extended periods of time
  • The employee is frequently required to sit for extended periods of time while operating a computer
  • The employee occasionally uses hand strength to grasp objects
  • The employee will frequently life or move 10 pounds and  occasionally lift or move up to 25 pounds
  • The employees will occasionally push or pull items such as tables, chairs, boxes, and filing cabinet drawers scaffolds
  • Specific vision requirements for this job include close and distance vision, color vision, peripheral vision, depth perception, ability focus and ability to adjust focus


Frequent travel within a 25-mile radius is expected for this position. Occasionally travel beyond a 25-mile radius may be required, including out of state travel. 

Location: Cedar Rapids, IA


To The Rescue is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, status as a qualified individual with a disability or status as a protected veteran.