Job Application - PRK Williams Inc

Job Posting OPEN

Supervisor of Information Technology

Summary of position/Objective:

The Supervisor of Information Technology will work collaboratively with management to support the business needs, goals and mission of the organization by supporting technology systems and system users. This will include desktop and laptop computers, printers, scanners, telephones, mobile devices, security, infrastructure, user interfaces and software. The candidate must be detail-oriented, self-motivated, and a quick learner, serving as a primary point of contact for all To The Rescue (TTR) IT support. Travel to work and residential locations will be expected and emergency on-call response will be expected when emergency/unplanned issues arise.  

Essential Duties and Responsibilities:

General IT Support

  • Provide day-to-day employee IT support (hardware, software, mobile iOS) following resolution procedures 

  • Troubleshoot PC, peripheral, software and internet connectivity issues

  • Utilize ticketing system to document incidents including data communication transactions, problems and actions taken or installation activities

  • Work with staff over the phone, over remote support sessions and in-person on-site at work locations as needed

  • Monitor and respond quickly and effectively to IT requests

  • Support users with hardware and software configuration problems

  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications

  • Keep company computer equipment current with the corporate antivirus solution including running virus updates and scans

  • Refer to technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

  • Refer major hardware or software problems or defective products to vendors or technicians for service

New and Terminated Employees

  • Configure and deploy laptop and desktop systems ensuring proper installation of cables, operating systems, or appropriate software

  • Configure and deploy cell phones

  • Set up and manage IT devices for employees

  • Close all TTR user accounts upon termination of employment

  • Remove and backup terminated user local data as well as ensure equipment is returned or reassigned

Compliance, Backup and Security

  • Work with administrators to ensure HIPAA compliance in all technological realms

  • Participate in company audits and provide recommendations for potential HIPAA issues and violations 

  • Ensure security and protection of business information

Inventory

  • Maintain IT inventory of all equipment, software, and software licenses, as well as the transfer and decommissioning of assets

  • Maintain historical records by documenting hardware and software changes and revisions

  • Perform regular audits to verify utilization of technology services

  • Ensure technology devices are stored in secure location when not in use; utilize and share keys as appropriate

  • Monitor and track distribution and collection of all devices to staff

System Updates

  • Take a lead role with IT related projects including technology deployments, migrations and upgrades

  • Install and configure hardware and software within the company

  • Stay abreast of software upgrades (Windows 10, Office, gSuite, etc.) and recommend changes as appropriate

  • Assists with website content updates and deployments

  • Modify and customize commercial programs for internal needs

Contracts/Purchases

  • Evaluate and assess various procurement options to provide cost efficiencies and/or increased service levels; improve existing programs by reviewing objectives and specifications, evaluating proposed changes, recommending changes and making modifications

  • Confer with staff and management to establish requirements for new systems, modifications and IT needs

  • Communicate contract expiration dates and notice periods to management so cancelation, renewals, price adjustments, etc. can be executed in a timely manner

  • Stay abreast of hardware and software usage to ensure changes are made as needed

Training

  • Work under the guidance of the Director of Marketing and Business Support on implementing and supporting IT operations and services in a scalable and HIPAA compliant way

  • Assist management in creating training materials pertaining to use of technology tools, including troubleshooting

  • Document, communicate and maintain internal IT policies and procedures with users

  • Maximize use of hardware and software by training users; interpreting instructions; answering questions

  • Support a wide range of users with varying technical abilities

  • Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies

All other duties assigned by your supervisor/manager

Competencies/Qualifications/Education:

  • Associate's or bachelor's degree in an information technology related field

  • Self-motivation with attention to detail

  • Excellent communication skills with the ability to work in a team environment

  • Excellent organization and prioritization skills

  • Experience with Windows 10, MS Office, Google Apps, Google Chrome, Apple and Android iOS

  • Demonstrated ability to maintain the confidentiality of all records

  • Knowledge of hardware/equipment including, but not limited to, laptops and desktops, various monitors, docking stations, bluetooth printers, copiers, scanners, mobile iOS devices and projectors

  • Strong troubleshooting skills with software and hardware problems

  • Experience with setup of technology devices and backup/restoration of user data

  • Basic understanding of TCP/IP, networking, and wireless technologies

  • Ability to troubleshoot and repair computers, projectors, interactive displays and peripheral devices

  • Experience with iOS and Chrome OS

  • Experience with GSuite Software (Mail, Docs, Sheets, Forms, Meet)

  • Eagerness to learn new technologies

  • General understanding of the software license and hardware procurement process

  • A+ Certification (or equivalent industry Certification(s) is preferred

  • 2-4 years of previous technical support experience is preferred

Certificates/Licenses/Registration:

The employee shall possess a valid driver’s license and must be eligible for the agency’s vehicle insurance and provide proof of private vehicle coverage. 

Supervisory Responsibility:

This role will not directly supervise employees.

Work Hours:

Weekdays office hours of 8:00 am - 4:30 pm; Nights/weekends to support any urgent business needs

Work Environment:

The work environment is consistent with similar office environment settings. Will require frequent trips to residential settings to support employees working in housing. 

Physical Demand:

The physical demands described here are representative of those that must be met by an employee at all times to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • While performing these duties, the employee is frequently required to speak and hear.  

  • While performing these duties, the employee is frequently required to stand, walk, use hands and fingers to handle daily tasks.  

  • The employee is frequently required to sit for extended periods of time.  

  • The employee is frequently required to reach, bend, squat, stoop and kneel.  

  • The employee continuously uses hand strength to type and operate computer controls.  

  • The employee must frequently lift or move up to 20 pounds. Occasionally the employee will lift or move up to 50 pounds. 

  • The employees will frequently push or pull items.  

  • Specific vision requirements include close and peripheral vision, depth perception and ability to focus. 

Travel:

Frequent travel within a 25-mile radius is expected for this position. Occasional travel beyond a 25-mile radius may be required, including out of state travel.


Location: Cedar Rapids, IA

IND-IA

To The Rescue is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, status as a qualified individual with a disability or status as a protected veteran.