Job Posting OPEN
Supervisor of Information Technology
Summary of position/Objective:
The Supervisor of Information Technology will work collaboratively with management to support the business needs, goals and mission of the organization by supporting technology systems and system users. This will include desktop and laptop computers, printers, scanners, telephones, mobile devices, security, infrastructure, user interfaces and software. The candidate must be detail-oriented, self-motivated, and a quick learner, serving as a primary point of contact for all To The Rescue (TTR) IT support. Travel to work and residential locations will be expected and emergency on-call response will be expected when emergency/unplanned issues arise.
Essential Duties and Responsibilities:
General IT Support
Provide day-to-day employee IT support (hardware, software, mobile iOS) following resolution procedures
Troubleshoot PC, peripheral, software and internet connectivity issues
Utilize ticketing system to document incidents including data communication transactions, problems and actions taken or installation activities
Work with staff over the phone, over remote support sessions and in-person on-site at work locations as needed
Monitor and respond quickly and effectively to IT requests
Support users with hardware and software configuration problems
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
Keep company computer equipment current with the corporate antivirus solution including running virus updates and scans
Refer to technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Refer major hardware or software problems or defective products to vendors or technicians for service
New and Terminated Employees
Configure and deploy laptop and desktop systems ensuring proper installation of cables, operating systems, or appropriate software
Configure and deploy cell phones
Set up and manage IT devices for employees
Compliance, Backup and Security
Work with administrators to ensure HIPAA compliance in all technological realms
Participate in company audits and provide recommendations for potential HIPAA issues and violations
Ensure security and protection of business information
Maintain IT inventory of all equipment, software, and software licenses, as well as the transfer and decommissioning of assets
Maintain historical records by documenting hardware and software changes and revisions
Perform regular audits to verify utilization of technology services
Ensure technology devices are stored in secure location when not in use; utilize and share keys as appropriate
Monitor and track distribution and collection of all devices to staff
Take a lead role with IT related projects including technology deployments, migrations and upgrades
Install and configure hardware and software within the company
Stay abreast of software upgrades (Windows 10, Office, gSuite, etc.) and recommend changes as appropriate
Modify and customize commercial programs for internal needs
Evaluate and assess various procurement options to provide cost efficiencies and/or increased service levels; improve existing programs by reviewing objectives and specifications, evaluating proposed changes, recommending changes and making modifications
Confer with staff and management to establish requirements for new systems, modifications and IT needs
Communicate contract expiration dates and notice periods to management so cancelation, renewals, price adjustments, etc. can be executed in a timely manner
Stay abreast of hardware and software usage to ensure changes are made as needed
Work under the guidance of the Director of Marketing and Business Support on implementing and supporting IT operations and services in a scalable and HIPAA compliant way
Assist management in creating training materials pertaining to use of technology tools, including troubleshooting
Document, communicate and maintain internal IT policies and procedures with users
Maximize use of hardware and software by training users; interpreting instructions; answering questions
Support a wide range of users with varying technical abilities
Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
All other duties assigned by your supervisor/manager
Associate's or bachelor's degree in an information technology related field
Self-motivation with attention to detail
Excellent communication skills with the ability to work in a team environment
Excellent organization and prioritization skills
Experience with Windows 10, MS Office, Google Apps, Google Chrome, Apple and Android iOS
Knowledge of ConnectWise (or similar) technology management system
Knowledge of BitDefender AntiVirus (or similar)
Demonstrated ability to maintain the confidentiality of all records
Knowledge of hardware/equipment including, but not limited to, laptops and desktops, various monitors, docking stations, bluetooth printers, copiers, scanners, mobile iOS devices and projectors
Strong troubleshooting skills with software and hardware problems
Experience with setup of technology devices and backup/restoration of user data
Basic understanding of TCP/IP, networking, and wireless technologies
Ability to troubleshoot and repair computers, projectors, interactive displays and peripheral devices
Experience with iOS and Chrome OS
Experience with GSuite Software (Mail, Docs, Sheets, Forms, Meet)
Eagerness to learn new technologies
General understanding of the software license and hardware procurement process
A+ Certification (or equivalent industry Certification(s) is preferred
2-4 years of previous technical support experience is preferred
The employee shall possess a valid driver’s license and must be eligible for the agency’s vehicle insurance and provide proof of private vehicle coverage.
This role will not directly supervise employees.
Weekdays office hours of 8:00 am - 4:30 pm; Nights/weekends to support any urgent business needs
The work environment is consistent with similar office environment settings. Will require frequent trips to residential settings to support employees working in housing.
The physical demands described here are representative of those that must be met by an employee at all times to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing these duties, the employee is frequently required to speak and hear.
While performing these duties, the employee is frequently required to stand, walk, use hands and fingers to handle daily tasks.
The employee is frequently required to sit for extended periods of time.
The employee is frequently required to reach, bend, squat, stoop and kneel.
The employee continuously uses hand strength to type and operate computer controls.
The employee must frequently lift or move up to 20 pounds. Occasionally the employee will lift or move up to 50 pounds.
The employees will frequently push or pull items.
Specific vision requirements include close and peripheral vision, depth perception and ability to focus.
Frequent travel within a 25-mile radius is expected for this position. Occasional travel beyond a 25-mile radius may be required, including out of state travel.
Location: Cedar Rapids, IA
Rescue is an equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color, religion, sex,
national origin, status as a qualified individual with a disability or status
as a protected veteran.